Complaint Email

Email Template 1 (Pre-Written Email text)

Subject: {issue} (Complaint Email)

Dear {recipient name},

I am writing to you with a complaint about my recent service experience with your company. I ordered {service} on {date} and was given the promise of receiving it within the week. When I did not receive the shipment, I contacted customer service on {date} and was told that my order would be sent out shortly. After waiting another week, I contacted customer service again and they said that there had been some shipping delays, but that my order would be shipped out soon. Unfortunately, this has not happened. Today is {date}, one month after my initial order date, and no package has arrived yet.

As a loyal customer who has spent.


{sender name}

Email Template 2 (Pre-Written Email text)

Subject: Apology

Dear {recipient name},

I wanted to apologize for the inconvenience caused by {situation}. I know this was a major interruption to your day and I sincerely regret that. As a small token of my apology, please accept this coupon code for 50% off your next purchase.

I hope you will give me the opportunity to prove I’m a reliable service provider.


{sender name}

Email Template 3 (Pre-Written Email text)

Subject: {Product name} complaint


I am contacting you because I am very displeased with your product. I have been using {product name} for over a month and it has not helped me at all. It has caused more issues for me than it has solved. The features are not user-friendly and the customer service is lackluster.

I would like to request a refund for my purchase of {product} so I can find another solution to my needs. This is the only way I feel will solve this issue. Please contact me back at your earliest convenience so we can work this out together.


{sender name}


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