Email Template 1 (Pre-Written Email text)
Subject: {issue} (Complaint Email)
Dear {recipient name},
I am writing to you with a complaint about my recent service experience with your company. I ordered {service} on {date} and was given the promise of receiving it within the week. When I did not receive the shipment, I contacted customer service on {date} and was told that my order would be sent out shortly. After waiting another week, I contacted customer service again and they said that there had been some shipping delays, but that my order would be shipped out soon. Unfortunately, this has not happened. Today is {date}, one month after my initial order date, and no package has arrived yet.
As a loyal customer who has spent.
Sincerely,
{sender name}
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Email Template 2 (Pre-Written Email text)
Subject: Apology
Dear {recipient name},
I wanted to apologize for the inconvenience caused by {situation}. I know this was a major interruption to your day and I sincerely regret that. As a small token of my apology, please accept this coupon code for 50% off your next purchase.
I hope you will give me the opportunity to prove I’m a reliable service provider.
Sincerely,
{sender name}
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Email Template 3 (Pre-Written Email text)
Subject: {Product name} complaint
Hi,
I am contacting you because I am very displeased with your product. I have been using {product name} for over a month and it has not helped me at all. It has caused more issues for me than it has solved. The features are not user-friendly and the customer service is lackluster.
I would like to request a refund for my purchase of {product} so I can find another solution to my needs. This is the only way I feel will solve this issue. Please contact me back at your earliest convenience so we can work this out together.
Thanks,
{sender name}
Note:
It is important for an email template to be effective. It needs to be written in a way that will convert the reader into a customer. We have picked some email templates that are worth checking out (e.g Happy new year wishes, Congratulations on your PhD defense!, Email Notification For Year End Meeting, Email Invitation For Office Party, Job Resignation Email, College Get-Together Email Invitation, etc).
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